SHIPPING POLICY

Effective Date: March 4th, 2026

1. Order Processing and Production

Little Nose Studio sells both digital products and physical products.

Digital Portraits

Custom digital pet portraits are typically completed within 7–14 business days (about 2–3 weeks) after purchase and receipt of usable reference photos.

Physical Products

Physical products are made to order by third-party fulfillment partners. Typical production time is approximately 1–2 weeks after the portrait is approved or, for standalone items, after the order is placed.

2. Shipping Estimates

Typical shipping time for physical products is approximately 1–2 weeks for both U.S. and international orders.

All production and shipping timeframes are estimates only and are not guaranteed. Delays may occur due to:

• production volume

• product availability

• shipping carrier delays

• customs processing

• weather

• holidays

• other third-party issues outside our control

3. International Shipping

Digital portraits are delivered electronically and are not subject to shipping charges, customs fees, or import taxes.

Add-On products featuring your portrait may be produced by a fulfillment partner in or near your country when available, which may reduce international shipping complications.

Original physical products may be subject to shipping charges, customs duties, import taxes, and delays based on destination. International customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or other fees charged by the destination country.

4. Tracking

Tracking may be provided when available through the fulfillment partner or shipping carrier.

5. Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

6. Lost, Stolen, or Missing Packages

If tracking shows a package as delivered but you cannot locate it, you must contact the carrier and/or file a claim. We may provide shipment information to assist, but Little Nose Studio does not automatically replace or refund packages marked delivered.

7. Damaged Packages or Items

If your order arrives damaged, defective, or misprinted, email hello@LittleNoseStudio.com within 7 days of delivery with:

• photos of the item

• photos of the packaging

We may offer a replacement, refund, store credit, or another case-by-case solution.

8. Returned to Sender

If an order is returned because of an incorrect address, refusal, or failure to claim the package, no refund or replacement is required. A new order would need to be placed at the customer’s expense.

9. Split Shipments

Physical products often ship separately depending on the item type, product source, or third-party fulfillment partner.